Refund & Return Policy

KWAS Technologies primarily provides digital software, application packages (APK files, web apps), commercial software licenses, and developer services.

• Free Software & Utility Tools: Our public utility tools (such as Image Converter, QR Generator, Word Counter, Speed Test, Unit Converter) and free tier Android APKs (such as KWAS SysLens) are free of charge and do not require refunds.
• Commercial Licenses & Paid Digital Products: You may request a refund within 14 calendar days from the date of purchase if the digital software product or license key fails to function as advertised, contains unresolvable technical defects, or was not delivered to you.
• Service & Web App Solutions: For custom web application development, refund requests are evaluated based on agreed milestone deliverables prior to final project sign-off.

The following digital items and services are non-returnable and non-refundable:

• Activated or redeemed commercial license keys once full access has been delivered and verified.
• Custom development work or consulting hours that have already been completed and approved by the client.
• Promotional, discounted, or gift software items clearly marked as non-refundable prior to checkout.

In the unlikely event that your digital order arrives incomplete, corrupted, or fails to download due to technical errors on our platform:

1. Contact our technical support team immediately at [email protected] with your order ID.
2. We will verify the transaction and re-issue the digital download link or license key within 24 business hours.
3. If the issue cannot be resolved, we will process a full refund to your original payment method.

Once your refund request is submitted and approved by KWAS Technologies:

• Refunds will be credited directly to the original method of payment used during checkout (processed via our payment gateway partner, PayHere / bank network).
• Approved refunds are initiated within 3 to 7 business days.
• Depending on your financial institution or bank processing times, it may take an additional 3 to 10 business days for the refunded amount to reflect in your bank account or credit card statement.

If you ordered an incorrect software tier or wish to exchange a digital license for a different solution tier, please notify customer support within 7 days of purchase. If eligible, the price difference will be adjusted or refunded accordingly.

If you have any questions, concerns, or refund requests regarding our products or services, please contact our support team: